Hex Trust FAQ: custody, OTC, staking, security and licences

Yes, company by company. Hex Trust MENA FZE is licensed by VARA in Dubai for Custody Services (VL/23/08/002), and HT Markets MENA FZE is licensed by VARA for Broker-Dealer Services (VL/23/08/003). Hex Technologies Pte. Ltd. is licensed by MAS in Singapore as a Major Payment Institution (PS20200664). In Hong Kong the status is a TCSP licence (AML), not an SFC-licensed platform.

Two VARA licence numbers in Dubai and one MAS number in Singapore. Hex Trust MENA FZE holds VL/23/08/002 for Custody Services, issued on 15 November 2023 (its VARA register entry). HT Markets MENA FZE holds VL/23/08/003 for Broker-Dealer Services, issued on 31 May 2024 (VARA entry for HT Markets). Both entries showed the status Active on 11 October 2026. Hex Technologies Pte. Ltd. (UEN 201924026H) holds MAS licence PS20200664 (MAS directory entry). No Hong Kong number is published.

No. Hex Trust does not claim an SFC licence. Its live trust centre lists two things for Hong Kong: a trust company registration and a Trust or Company Service Provider (TCSP) licence, printed without a number or the name of the company that holds them. In plain terms: TCSP licence (AML), not an SFC-licensed platform. Once the company is confirmed, it can be looked up in the TCSP register of the Companies Registry.

Wealth management (Aura), token wrapping, wXRP, and digital payment token (DPT) lending or staking. The live Singapore page says these services, which appear on the global Hex Trust website, “are not offered in Singapore and are not regulated by MAS”. The live Dubai page says the same list is “not offered in Dubai” and is “not regulated under VARA”. Hex Technologies Pte. Ltd. also does not serve retail consumers in Singapore.

In hardware security modules (HSMs) validated to FIPS 140-3 Level 3; the live trust centre names the vendor as Securosys Primus. According to the live storage page, keys are created with a true random generator and stay wrapped, and encrypted keys are stored in multiple vaults in different locations. The storage options named “Safe Plus” and “Safe Vaults” operate air-gapped, which means without a network connection.

Yes, according to the live custody page, which says client assets are “legally and technologically segregated through on-chain account structures” and describes an “Insolvency-Remote Legal Structure”. The legal basis of that structure is not set out on the live site, so ask for the custody terms and a legal opinion for the company that would hold your assets before you rely on it.

Two named events, up to one limit shared by all clients. The live insurance framework gives a “maximum coverage of US$25,000,000 across all clients”, not an amount per client. It covers dishonest or fraudulent acts or omissions of the custodian, and physical loss of or damage to private keys from natural disaster or violent acts. Incidents are reported to [email protected] within 24 hours, and the insurer pays within 30 business days of claim approval.

SOC 2 Type II and SOC 1 Type I and Type II reports, according to the live trust centre. The SOC 2 Type II examination was completed in December 2023 by AssuranceLab; the SOC 1 Type I and Type II examinations were completed in February 2023 by Deloitte. The same page lists ongoing penetration testing by Deloitte. Ask for the latest report and the period it covers under a non-disclosure agreement.

Institutions and qualified investors, not retail clients: the exact test depends on the company that serves you. In Dubai, HT Markets MENA FZE (VL/23/08/003) may serve Institutional Investors and Qualified Investors. In Singapore, OTC execution is available only to verified Accredited and Institutional Investors, as defined in section 4A of the Securities and Futures Act. The live markets page says trading is “subject to local eligibility requirements”.

Typically within T+0 to T+2 business days, which means from the trade date to two business days after it. The figure comes from the live markets page and is a typical range, not a commitment for every trade. The desk works around the clock and takes orders through an institutional chat on Telegram or Signal, so agree the settlement date and the payment route when you accept a quote.

USD, AED, SGD, HKD, CNY and EUR: these six are named on the live fiat ramping page, which adds “and more” without listing the others. The same page describes pricing as “all-inclusive and volume-based with no hidden spread or banking surcharge”. In Dubai, client money for on-ramp and off-ramp is held in a Client Money Account with Zand Bank under the VARA Client Money Rules.

No. Staking rewards are not guaranteed: each network sets them, and they change over time. The live staking page reports “no slashing events across all protocols since inception and 99.9%+ uptime”. That is a record of the past, read on 6 October 2026, and not a promise about the future. Staked assets remain in custody, can be subject to lock-up periods and can fall in value.

Not in Singapore and not in Dubai. The live regional pages list “DPT lending or staking” among the services that “are not offered in Singapore and are not regulated by MAS” and “are not offered in Dubai and are not regulated under VARA”. The pages read for this file do not name the Hex Trust company that provides staking or the markets it serves, so ask institutional sales which company would contract with you.

Slashing is a penalty that a proof-of-stake network applies to a validator that provably breaks its rules. On Ethereum, according to the staking pages of ethereum.org, part of the validator's stake is destroyed and the validator is “forcibly removed from the network”. The loss falls on staked assets, so ask a staking provider in writing who bears it and whether any indemnity applies.

No. Hex Trust publishes no fee schedule and no basis-point range: the addresses /fees and /pricing on the live site returned a 404 (not found) response on 6 October 2026. Custody, OTC execution and staking are quoted for each client, and fiat ramping pricing is described only in words, as all-inclusive and volume-based, with no rate given. Ask for the fee basis, any minimum and any onboarding fee in writing.

Insurance cover and transaction screening, for custody wallets. The live wallets page states “Comprehensive insurance coverage, at no additional cost” and “Travel rule and Chainalysis KYT fully integrated, at no extra cost”. Chainalysis KYT is a tool that screens transactions, and the Travel Rule requires providers to exchange sender and recipient details. Check your proposal to see whether both also apply to OTC execution and staking.

E-mail [email protected]. The live login page says “No account yet? Please contact [email protected]”, so accounts are opened through institutional sales. Say where your organisation is incorporated and which services you need: that decides which Hex Trust company would contract with you and which client class you must meet. Ask for the document list and the expected onboarding time for that company.

At hexsafe.hextrust.com, the address of the Hex Safe client platform; the “Client login” link at the top of every page of this site goes there. Check the address bar before you enter credentials: hexsafe.hextrust.com is on the company's list of official addresses. For help with an existing account, write to [email protected] or open the help centre at help.hextrust.com.

Five addresses are on the company's own list: hextrust.com, www.hextrust.com, hexsafe.io, hexsafe.hextrust.com and kyc.hexcustody.com. The list comes from the security notice on the live site, read on 6 October 2026. Treat a link to any domain outside this list as suspect: do not enter credentials there, and report it to [email protected].

By e-mail, at the address for your purpose: [email protected] for new accounts, [email protected] for existing accounts, and [email protected] for phishing or security incidents. Existing clients can also use the help centre at help.hextrust.com. No general support telephone line is published. The number +971 4 718 3127 appears on the disclaimer pages of the two Dubai companies as a channel for whistleblowing reports, not for account support.

Write to the company that serves you. For Hex Trust MENA FZE and HT Markets MENA FZE in Dubai, e-mail [email protected]; for Hex Technologies Pte. Ltd. in Singapore, e-mail [email protected]. Each Dubai company commits to acknowledge a complaint within one week and aims to resolve it within four weeks, or within eight weeks of the complaint date in extraordinary circumstances.