Contact Hex Trust: sales, client support, security and complaints

Fastest ways to reach us

Hex Trust publishes one e-mail address for each purpose, so write to the desk that fits your question. It does not publish response times.

Two pages are worth reading first: the pricing overview before you ask for a proposal and how institutional crypto custody works at Hex Trust. Controls and reporting are covered under security facts and incident reporting, and short answers are in the frequently asked questions.

Telephone

Hex Trust does not publish a general support phone line. Two numbers are printed in its regulatory disclosures.

Dubai companies

+971 4 718 3127

Client support, Singapore disclosures

+852 6460 8565

The Dubai number is printed on the disclosure pages of Hex Trust MENA FZE and HT Markets MENA FZE, in the whistleblowing section. The second number is listed in the Singapore disclosures as a WhatsApp contact for client support. The Singapore company gives its standard business days as Monday to Friday, 9:00 to 17:00 local time.

Offices

The live site names Hong Kong and Dubai as global operating hubs and Singapore and Ho Chi Minh City as regional offices. It prints a street address for Dubai and Singapore only. Visits are by appointment.

Dubai

Hex Trust MENA FZE: Office 414, Level 4, Convention Tower, Dubai World Trade Centre, Dubai, UAE. HT Markets MENA FZE: Office 420 on the same floor.

Singapore

Hex Technologies Pte. Ltd.: 138 Market Street #24-01/02/03, CapitaGreen, Singapore 048946.

Hong Kong

Hong Kong is described as the group's headquarters. The pages read for this file print no street address for it.

Ho Chi Minh City

A regional office in Vietnam, with no published address. More on the group is on the page about Hex Trust and its offices.

Complaints by entity

A complaint goes to the company that serves you.

• Dubai companies [email protected]. Acknowledgement within one week, a resolution target of four weeks and a limit of eight weeks from the date of the complaint.
• Singapore company [email protected].
• Hong Kong and other clients No separate address is published; write to [email protected].

The steps, what to include and the escalation routes are in the complaints procedure and timelines.

Official domains and accounts

Hex Trust lists five addresses as its own. Treat any other domain as suspect and report it to [email protected].

• hextrust.com
• www.hextrust.com
• hexsafe.io
• hexsafe.hextrust.com
• kyc.hexcustody.com

Official accounts: LinkedIn, company/hextrust; X, @Hex_Trust; the Hex Trust YouTube channel; and Telegram, hextrustannouncements.

Hex Trust staff will not ask for your password, private keys or recovery phrase.

Client login and help centre

Clients sign in to Hex Safe at hexsafe.hextrust.com. How-to articles are in the help centre at help.hextrust.com. If you have no account yet, write to [email protected].

Media enquiries

No press contact is published. Until one is confirmed, journalists can write to [email protected].

Legal entities

Each licence belongs to one company. The numbers below match the footer and the page of licensed entities and register links.

• Hex Trust MENA FZE Licensed by VARA for Custody Services (VL/23/08/002). VARA register: Hex Trust MENA FZE.
• HT Markets MENA FZE Licensed by VARA for Broker-Dealer Services (VL/23/08/003). VARA register: HT Markets MENA FZE.
• Hex Technologies Pte. Ltd. UEN 201924026H. Licensed by MAS as a Major Payment Institution (PS20200664). MAS directory: Hex Technologies Pte. Ltd.
• Hong Kong Trust company registration and TCSP licence (AML), not an SFC-licensed platform.

What you send us is used as set out under how contact data is handled. For background reading see the Insights guides, and for the services themselves the Hex Trust custody, OTC and staking overview.